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Your privacy

We’re committed to doing things the right way.

  • You’re in safe hands

    Maintaining your privacy is our top priority. We’re committed to keeping your personal information secure at all times.

  • You're in control

    You have the right to access your personal information held by Pioneer, and can request that your details be corrected or updated if necessary.

  • You’re well protected

    Pioneer is bound by the Privacy Act 1988, Australian Privacy Principles, and other relevant legislative requirements to keep you protected.

Why it’s important to engage with us

We want to help you put an end to debt stress, so we start by getting to know your needs. We’ll always try to contact you directly so that we can work through things together and come up with a solution that’s right for you. If we don’t hear from you, we may reach out to other people who can help us get in touch. Find out how we protect your privacy in these cases.

Our policy

Our Privacy and Credit Information Policy Statement outlines the information we may collect, hold, and use. It also covers why we require this information, and your rights as a consumer.

Terms and conditions

Need to make a complaint?

At Pioneer, we like to keep things real. Though we’re committed to providing the highest quality service, we understand there may be times when we fall short. If we do, please let us know.

Make a complaint

Exchange of information with credit reporting bodies

Pioneer uses the credit reporting services provided by Equifax, Experian and Illion. Equifax, Experian and Illion may include consumer and commercial risk information in reports to assist in assessments of credit worthiness. Equifax, Experian and Illion may use the information each of them holds about you for pre-screening for direct marketing.

Please refer to Equifax, Experian and Illion’s separate credit reporting policies for details on their management of credit reporting information. A copy of these policies can be obtained at each credit reporting bodies’ website (listed below) or by visiting the websites and obtaining instructions for requesting via post (required forms and supporting documents are explained on each website).

In respect of our dealings with credit reporting bodies it is important to note that:

  • If you fail to meet your payment obligations in relation to consumer and commercial credit or commit a serious credit infringement, we may be entitled to disclose this to credit reporting bodies.
  • You may request that credit reporting bodies:
    • Do not use their credit reporting information for the purposes of pre-screening direct marketing by another credit provide
    • Do not use or disclose credit reporting information about you, if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.

Credit reporting bodies will generally be provided with information regarding your identification, your creditworthiness, the credit product held or being sought, your repayment history, any defaults and any serious credit infringements committed by you (such as fraudulently trying to either obtain credit or evade your obligations in respect of that credit).  In the event we disclose default information about you to a credit reporting body, we will advise that credit reporting body when you have fully discharged the default amount.